Returns and Exchanges
All Sales Are Final Unless Approved For RMA
VendReady must approve all returns and exchanges
MISSING PARTS: If a product is received with parts missing, the user should call VENDREADY immediately. It is advised that customers check all product they have received to verify if any parts are missing. A product that is missing parts will not be given an RMA number unless determined to be appropriate by VENDREADY.
RETURNS: If a customer wishes to return a product, they must contact VENDREADY for an RMA number. The customer will then receive instructions as to how to return the product. Returns must be shipped back as specified by VENDREADY. Customers may not return products directly to VENDREADY without prior written permission. Shipments that are not received in accordance with the return policies will be refused. Returns must be paid for by the customer prior to return. Any attempt to send the return back on VendReady account will be refused. RMA numbers will be valid for (10) days from the date of issue. Restocking fees will be processed as below unless otherwise specified by VENDREADY:
- 0% Restocking fee - This applies to returns due to an error by VENDREADY which were not opened and that arrive in completely new/original condition.
- 25% Restocking fee – This applies to returns due to miss-orders, job cancellations or any other discretionary reason of the customer that isn’t under VendReady control.
- 35% Restocking fee - This applies to any product that has to be repackaged due to shipping damage, markings/labeling by the customer or poor condition due to how the item was sent back. It also applies if the product is returned missing hardware that VENDREADY is able to easily replace at VendReady discretion. This also includes failure to submit a claim on time.
- 100% Restocking fee/No credit – This applies if the returned unit is unsellable. Specifically, shipping damage, the product has been previously installed, the product has been partially or fully assembled, the product has been modified, or any other action which renders the product unsellable. This also includes failure to submit a claim on time.
The Customer has the right to request the return of any merchandise after notification of restocking fees. Any return to VendReady must be shipped and paid for by the customer. Requests for return of a product must be made within 10 days after notification. After 10 days, items not returnable and all RMA and Warranty is voided. All Vending Machine Sales are final and non-refundable, All Customer agrees that all vending machine exchanges will be at the discretion of VendReady.